Refund policy
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a refund or replacement.
Damages and issues Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item. To process your claim we will require:
- Clear photos or a short video of the damaged or incorrect item
- Your order number and proof of purchase
Once we have reviewed your evidence we will arrange a full refund or send a replacement at no extra cost to you. Due to the international nature of our products, we do not require items to be physically returned.
Non-returnable situations We are unable to offer refunds for change of mind, incorrect size selection where sizing information was clearly provided, or delays within our stated shipping timeframes.
Exchanges If you'd like a different item, we recommend placing a new order once your refund is approved.
Refunds Once your refund is approved you will be refunded to your original payment method within 10 business days. Please note it may take additional time for your bank to process the payment. Contact us at zupawbusiness6@gmail.com with any questions.