Terms of service

TERMS OF SERVICE

OVERVIEW

Welcome to ZuPaw! The terms "we", "us" and "our" refer to ZuPaw. ZuPaw operates this online store and website, including all related information, content, features, tools, products and services (the "Services"). ZuPaw is powered by Shopify, which enables us to provide the Services to you.

By visiting, interacting with or purchasing from our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not use our Services.

SECTION 1 - ACCESS AND ELIGIBILITY

By using our Services, you confirm that you are at least 18 years of age, or that you have obtained parental or guardian consent to use our Services. You are responsible for ensuring all information you provide to us is accurate, current and complete. You are solely responsible for maintaining the security of your account credentials.

SECTION 2 - OUR PRODUCTS

ZuPaw operates as an online retail store. All products are sourced and shipped from third-party suppliers. While we make every effort to accurately represent our products, colours and appearances may vary due to your device settings. Product descriptions are subject to change at any time. We reserve the right to discontinue any product or limit quantities at our discretion.

SECTION 3 - ORDERS

By placing an order you are making an offer to purchase. ZuPaw reserves the right to accept or decline any order at its discretion. Your order is not confirmed until you receive an order confirmation email. Please review your order carefully before submitting, as cancellations may not be possible once an order is accepted. In the event your order is cancelled or modified, we will notify you via the contact details provided at checkout.

SECTION 4 - PRICING AND BILLING

All prices are listed in Australian Dollars (AUD) unless otherwise stated. Prices are subject to change without notice. The price charged will be the price displayed at the time your order is placed. Unless expressly stated, prices do not include applicable taxes, shipping or import charges.

You agree to provide accurate and complete payment information. You confirm that you are authorised to use the payment method provided and that all charges will be honoured.

SECTION 5 - SHIPPING AND DELIVERY

ZuPaw ships internationally from third-party suppliers. Delivery timeframes are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once your order is dispatched, risk of loss passes to you.

Please note that international orders may be subject to customs duties and import taxes, which are the responsibility of the customer.

SECTION 6 - RETURNS AND REFUNDS

All returns and refunds are handled in accordance with our Refund Policy, which can be viewed on our website. We do not require physical return of items. If you have an issue with your order, please contact us at zupawbusiness6@gmail.com with your order number and photographic evidence of any damage or fault.

SECTION 7 - INTELLECTUAL PROPERTY

All content on our Services, including logos, text, images, graphics and designs, are owned by or licensed to ZuPaw and are protected by applicable intellectual property laws. You may not reproduce, distribute or use any of our content without prior written consent.

SECTION 8 - THIRD-PARTY LINKS

Our Services may contain links to third-party websites. We are not responsible for the content, accuracy or practices of any third-party sites. Accessing third-party links is done entirely at your own risk.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

ZuPaw is powered by Shopify. All sales and purchases are made directly with ZuPaw. Shopify is not responsible for any aspect of transactions between you and ZuPaw, including any injury, damage or loss resulting from purchased products. You expressly release Shopify and its affiliates from all related claims and liabilities.

SECTION 10 - PRIVACY

All personal information collected through our Services is handled in accordance with our Privacy Policy. By using our Services you acknowledge that your data may be processed by Shopify and trusted third parties in order to fulfil your orders and improve our Services.

SECTION 11 - DISCLAIMER OF WARRANTIES

Our Services and products are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that our Services will be uninterrupted, error-free or free of viruses or other harmful components.

SECTION 12 - LIMITATION OF LIABILITY

To the fullest extent permitted by Australian law, ZuPaw, its directors, employees, affiliates and service providers will not be liable for any indirect, incidental, special or consequential damages arising from your use of our Services or products purchased through our Services.

SECTION 13 - INDEMNIFICATION

You agree to indemnify and hold harmless ZuPaw, Shopify, and their respective affiliates, officers, directors, employees and agents from any claims, damages or expenses arising from your breach of these Terms or your violation of any applicable law.

SECTION 14 - GOVERNING LAW

These Terms of Service are governed by the laws of New South Wales, Australia. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of New South Wales, Australia.

SECTION 15 - CHANGES TO TERMS

We reserve the right to update these Terms of Service at any time. Changes will be posted on this page and will take effect immediately upon posting. Your continued use of our Services following any changes constitutes your acceptance of the updated Terms.

SECTION 16 - CONTACT INFORMATION

For any questions regarding these Terms of Service please contact us at:

ZuPaw zupawbusiness6@gmail.com Chatswood West, NSW 2067, Australia